What is ISO?
ISO is a set of standards related to Quality Management Systems. (The term ISO 9000 is an identity code.) These standards are based on eight management principles:

1. Customer Focus
   
2. Leadership
   
3. Involvement of People
   
4. Process Approach
   
5. System Approach to Management
   
6. Continual Improvement
   
7. Factual Approach to Decision Making
   
8. Mutually Beneficial Supplier Relationships